Membership terms and conditions
Please note, that if there are any inconsistencies between the Danish or English version of the membership terms and conditions, the Danish version is the applicable version.
The terms and conditions apply to memberships created from 15th of January 2018 and apply to all members from 1st of March 2018.
§ 1 IN GENERAL
The following terms and conditions apply to your membership of Fitness World as of 15th of January 2018. All prices, fees or similar will always be available on our price page. We note that changes in prices and conditions can occur, which you can read more about under § 1A.
Your membership in Fitness World is personal to you and may not be used by anyone else. In the event of misuse of your membership or membership card, a fee will be charged as written on our price page. In order to identify you as a member, a picture of you will be stored together with your other personal information. If any changes are made to your name, address, email, phone number or other information that you have provided when signing up for a membership, then you must immediately notify Fitness World of this. As a member, you are responsible for Fitness World always having your correct personal information and email address.
§ 1A CHANGES IN MEMBERSHIP T&C AND PRICES
Fitness World reserves the right to continuously change the membership terms and conditions, fees and prices including the price of your membership. Changes can occur in the situations listed below.
All prices, fees or similar will always be available on our price page.
Changes in prices and fees can occur in the following situations:
- When a discount agreement, which is used on your membership stops
- Fitness World makes larger investments to improve your user experience, which can include recruitment of more staff or updates, replacement and modernization of equipment and/or facilities as well as expansions with more centers.
- Prices are regulated because of market conditions and social development, including increased cost and inflation, introduction of new regulatory requirements, new collective employee agreements etc.
The level of the price increase will be determined proportionally from Fitness Worlds increased costs.
Changes in Fitness Worlds membership terms and conditions can occur in the following situations:
- When it’s necessary to ensure that Fitness World adheres to the legislation
- When new actual or private conditions requires a change of the membership terms and conditions
Insignificant changes to prices, terms and conditions will be notified by posters in Fitness World centers and on our website.
Significant changes to prices, terms and conditions will come with a notice of at least 45 days before the changes take effect through email, posters at Fitness World centers and on our homepage. Changes will always be effective from the first day in a month, i.e. the 1st.
If you do not wish to continue your membership at the new price or under the new terms, then you have to cancel your membership according to the notice in § 8. Please note, that there is current month plus one month in cancellation period.
Fitness World will announce a price change on your membership on November 15th, which will apply from 1st of January. In this case, you must cancel your membership by the 30th of November, if you do not wish to continue your membership on the new price.
You can see how to cancel your membership in § 8 of the membership terms and conditions.
§ 2 THE SIGN UP
You can create a membership at Fitness World by signing up online on Fitness World´s homepage or by showing up in person at a Fitness World center. Retrieving your membership card or buying a one-day training requires, that you bring a valid photo ID or other ID that can identify you. Your membership at Fitness World is continuous and continues until cancelled in accordance with § 8, unless you have purchased a prepaid membership. In regard to your membership, we recommend that you set up an automated payment agreement through payment service or a credit card agreement, see § 6A.
§ 2A MEMBERSHIP FOR THOSE UNDER 18 OR THOSE WITH A LEGAL GUARDIAN
Membership of Fitness World is open to persons aged 14 and over. If you are under 18 or have a legal guardian, you must show up in person at a Fitness World center with your legal guardian or one of your parents in order to create a membership. Both of you need to bring a valid photo ID in this regard.
If you are a parent or legal guardian who signs a person under the age of 18, you are responsible for the minors adheres to the membership terms and conditions.
You can only get a membership at Fitness World if your legal guardian or parent are listed as the payer of your membership (hereinafter referred to as the "Other Payer".) The Other Payer will be liable for any claims that Fitness World may have against you in relation to your membership. The Other Payer is also liable for any claims that may arise concerning purchases, pursuant to §§ 3A and 6B.
§ 3 MEMBERSHIPS
You can see an overview of Fitness World's current memberships and the available add-ons to memberships here. Here you will also find the terms and conditions for the individual memberships and the terms for using them.
§ 3A PERSONAL TRAINING, NUTRITION COUNSELING, VOUCHERS, GIFT CARDS AND COUPONS
As a member of Fitness World you can purchase personal training, nutrition counselling and such. Information as well as terms and conditions for purchases can be viewed here.
As a member of Fitness World it is also possible to purchase a voucher for renting shoes and such. The voucher is useable in selected clubs which offer the specific sports activity, and the voucher is valid for 12 months. It is not possible to extend the period of validity and any unused discounts from the voucher will not be refunded.
Gift cards or coupons for Fitness World cannot be exchanged for products or cash.
§ 4 MEMBERSHIP CARD AND USE
The first time that you show up at a Fitness World center, you will be handed a membership card. The membership card must always be brought along and scanned before your training starts and, depending on the type of membership you have, it provides access to all Fitness World centers and facilities in Denmark. It is your membership that determines to what extent you will be charged additional fees for using Fitness World's centers and facilities, see the link in § 3.
If you lose your membership card or if it becomes damaged, you must immediately inform Fitness World of this. Then we will issue a new membership card in return for a fee. If you forget to bring along your membership card, you will have the option to pay a fee and start your training regardless. The fees that are applicable at any given time can be found on our price page.
§ 5 REGISTRATION FOR AND CANCELLATION OF ACTIVITIES AT FITNESS WORLD
With a membership at Fitness World, you can sign up for various activities such as, but not limited to, gym classes. Registration and cancellation for these activities can take place on Fitness World's homepage, Mobile App or through the customer computers in the centers.
Please note that participating in activities or failing to correctly cancel a scheduled activity can lead to extra fees being charged. For more information concerning this, see the links in §§ 3 and 3A and also the applicable terms for participation in activities here.
§ 6 PAYMENT
If you buy a prepaid membership, you will upon signing up pay for the whole membership period. If you sign up for a continuing membership, you will upon the creation of your membership have to pay a start-up fee and also pay for the membership from the date of purchase and until the end of the current month. If the membership is bought after the 15th of any month, you must also pay for next month's membership when signing up.
The above means, for example, that if you sign up for a continuing membership on the 1st of May, then upon signing up you must pay a start-up fee and also pay for your membership for the month of May. If you sign up for a continuing membership on the 20th of May, you must pay a start-up fee and also pay for your membership for the rest of May and all of June.
It is possible to sign up for a membership using an Other Payer, see § 2A. Furthermore, it is also possible to set up an Other Payer for your membership for circumstances other than those covered in § 2A. In order to create such an agreement, you and the Other Payer must show up in person at a Fitness World center. The Other Payer can at most pay for 3 people, not counting their own membership.
The Other Payer is, beyond being obliged to pay for the fixed monthly expenses for your membership, also obliged to pay for the extra expenses and fees that may occur in connection with your membership at Fitness World (see the terms and conditions of membership). The Other Payer is thus also liable for the purchases made by you, see §§ 3A and 6B.
§ 6A PAYMENT AGREEMENT
It is possible to pay for your membership and the purchases you have made through your membership with a payment agreement, a credit card agreement or by using a payment slip. Upon signing up for a membership, we encourage you to set up either a payment or a credit card agreement to pay your monthly fees in connection with the purchased membership. A payment agreement and paying with payment slips will result in a fee being charged. Credit card agreements have no associated fees. You can see the payment options and fees on Fitness World's price page. You are responsible for payments being made on time.
§ 6B PAYMENT WITH THE MEMBERSHIP CARD
It is possible to use your Fitness World membership card for payment in our centers, including using it to buy products in vending machines and in Fitness World's reception. For more information about this, and what products can be bought and what the amounts are limited to, please ask the staff in one of our centers. The amount limit for purchases on your membership card is set by Fitness World. The purchases made are added to your next bill. If you have an Other Payer, see § 2A and § 6, it is not always possible to use your membership card to pay.
If you lose your membership card, and if it is then misused - for example, to buy products - then you are liable as the payer or the Other Payer for the loss until you have reported the membership card lost to Fitness World. As a member you must prove that you have reported your card lost if there should arise any doubts about this at a later date.
§ 6C ARREARS
If your bill is not paid on time we will send a reminder to you or the Other Payer. Fitness World will add a late fee according to applicable rates which can be seen on Fitness World's price page. If payment is not made on the stated due date, Fitness World have the right to block your membership without notice, preventing you from training. If the lapse in payments continues, Fitness World have the right to shut down your membership without notice and claim other outstanding amounts for immediate payment. You cannot train, use your membership card as payment or make changes to your membership if your membership is blocked or shut down until you have paid the full amount owed to Fitness World and provided documentation for this.
Fitness World reserves the right to independently or with an external cooperation partner collect the amount owed and add extra fees for late payment and reminder letters. Fitness World also reserves the right to report bad payers to RKI in accordance with RKI's applicable rules. The size of the fee is set by Fitness World or Fitness World's external cooperation partner.
In the event of a shutting down of a membership and exclusion and dismissal of the member, see §§ 10 and 10A, all amounts owed in connection with the membership will have to be paid immediately.
§ 7 PAUSE
You have the opportunity to pause your membership of Fitness World in return for a fee, see Fitness World's price page. You can pause your membership as often as you want, though at maximum for 6 months at the time. When you pause your membership, you must provide the start and end date of the pause. When your membership is on pause, you lose all your membership rights until the pause ends, at which time your membership and the continuing membership payments will automatically resume. When you pause your membership after the 15th of a month, you will be credited with amounts, that are paid after the start of the pause, when the pause ends.
You can pause your membership by logging in to "Mit Fitness World" at Fitness World's homepage. If there should be doubts about whether your membership is on pause, then you as a member must prove that a pause of the membership has taken place with a listing of the start and end date of the pause.
§ 8 CANCELLATION
You can at any time cancel your membership at Fitness World with the applicable notice period. The membership will cease at the end of the month of cancellation plus one month. When cancelling your membership you must provide us with your first name, surname, date of birth and your membership number.
Cancellation of your membership can be done in the following ways:
- By contacting the staff at a center in person
- Through "Mit Fitness World" on Fitness World's homepage
- By sending a letter to Fitness World, Torveporten 2, 2500 Valby. Please mark the letter "Opsigelse/Cancellation".
The cancellation is valid from the day Fitness World receives it and once you have received a receipt for your cancellation from Fitness World. You as a member must prove that you have cancelled your membership if there should be any doubts about this at a later date. Fitness World recommends that if you send your cancellation by mail, then you should ask the dispatch place to provide you with a delivery receipt for the mail, so that you can document the time when the cancellation was sent.
The possibility for using your membership card for payments in accordance with §§ 3A and 6B may cease on the date of the confirmed cancellation of your membership. If you have purchased products on installment plans, the full outstanding amount will be due for payment when the membership is cancelled.
Fitness World reserves the right to cancel your membership with one month notice until the end of a month.
§ 9 RETURN POLICY
When you buy a membership, you have 14 days to regret your purchase from the day your membership was bought. If the deadline expires on a Danish holiday, Saturday, Danish constitution day, Christmas Eve or New Year’s Eve day, then you can wait until the following weekday.
To make use of the return policy, you must contact Fitness World's member service team through our homepage or fill out the form below and send it to us at the specified address. As a member you must prove that you have made use of the return policy if there should be doubts about this at a later date. The return policy cannot be reused for memberships in a 2-year period. If you use the return policy, then Fitness World has the right to claim proportional payment for the period during which you have used your membership.
§ 10 HOUSE RULES AND OTHER REGULATIONS
If the membership terms, staff directions or house rules have been breached, Fitness World can at any time shut down your membership with immediate effect. Fitness World also reserves the right to exclude you from membership of Fitness World and other associated companies for a shorter or longer period of time as well as making a police report by repeated or gross violations of the membership terms and conditions.
§ 10A DOPING
The use of substances and methods covered by the Act on the Prohibition of Certain Doping Products (Dopingloven) and Anabolic Steroids ("Doping" and "Drugs") are prohibited for persons who use Fitness Worlds centers.
The sale or transfer of doping agent possession of doping or the purpose of transfer to others, as well as the incitement or involvement of a person using doping, is prohibited in connection with the use of Fitness Worlds centers and will be reported to the police.
Violation of the above will result in immediate exclusion and termination of your membership.
Fitness World is a member of DFHO (Dansk Fitness og Helse Organisation) and as a result this also includes membership of Anti Doping Danmark (“ADD”). As a member of Fitness World you are therefore obliged to undergo doping tests if you are in a Fitness World center and are requested to do so by a representative from ADD. The doping test must be submitted as a urine sample in the presence of an ADD fitness consultant or an escort designated by ADD's fitness consultant. If you oppose this, or if your test is positive, your membership will end immediately.
You can obtain your analytical result by contacting ADD.
Confession or public concession of use of doping, sale of doping etc. can also be compared to a positive doping test and may, following the recommendation of ADD, lead to a penalty.
Information about violation of § 10A, including information on any positive doping test or public concession or confession is thus treated and sanctioned by the ADD will be provided to DFHO and ADD's relevant partners and result in the exclusion of at least 2 years from all gyms that is affiliated with DFHO, or has an individual cooperation agreement with ADD.
In addition you will also be excluded for at least 2 years from all activities covered by the "Dopingreglement for motionsidræt", which can be seen here as well as from any unpaid or paid employment within associations and self-governing institutions under the Danish Company Sports Association (Firmaidrætten), DGI and the Danish Sports Association (DIF).
You will also be excluded for 4 years from competition activities covered by the 'De nationale antidopingregler', which can be seen here.
§ 10B MEDICAL CONDITION AND INJURY
Participation in all exercises is at your own risk. As a member, you are responsible for being in a state of health that allows for participation in activities at Fitness World. Fitness World is not liable for personal injuries resulting from accidents or the actions or failures to act of other visitors. Danish tort law is to be followed on this area.
§ 10C VALUABLES
Fitness World recommends that all valuable objects be stored in a locked locker during training. Fitness World is not liable for any losses due to theft or other damage to property.
§ 10D REFUND FROM FITNESS WORLD
In some cases, you may as a member have a credit at Fitness World. Fitness World will in general credit such amount in your membership forward and as a rule, you will not be able to receive such amounts back before your membership ends. If your membership has ended, and you are of the opinion that you have a credit, then you must contact Fitness Worlds member services through the contact form on our website. We note that a refund only can happen to Danish accounts.
§ 11 APPLICABLE LAW AND JURISDICTION
All purchases covered under these terms and conditions of membership are subject to Danish law, with the exception of the CISG (Convention on Contracts for the International Sale of Goods), unless indicated otherwise in imperative rules. Any disputes, which cannot be settled amicably, will be resolved by the Danish courts, unless indicated otherwise in imperative rules.
A complaint about a product or service purchased from us can be filed with the Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Klageløsning via Klageportalen for Nævnenes Hus here.
Amendment to the Fitness World membership terms and conditions in connection to campaign offer
§ 1 General
This amendment applies to memberships of Fitness World created in connection with campaign offers. The amendment is applicable as of the date of creation of the membership and three months forward until the end of the month (“the minimum contract period”) and applies to the membership together with the ordinary membership terms and conditions of Fitness World, though as such that this amendment prevail. After the minimum contract period has expired, only the ordinary Fitness World membership terms and conditions, including § 7 “Pause” and § 8 “Cancellation”, apply.
§ 2 Pause
You will not be able to put your Fitness World membership on hold (pause) during the minimum contract period.
§ 3 Change of membership
You will not be able to change your membership to a different Fitness World membership during the minimum contract period.
§ 4 Termination
You cannot terminate your Fitness World membership during the minimum contract period. Thus, the earliest you can terminate your membership is as of the end of the month in which the minimum contract period expires.
Hereafter you can terminate your Fitness World membership with the applicable term of notice in accordance with the ordinary Fitness World membership terms and conditions.
Fitness World reserves the right to terminate your membership with one month notice until the end of a month.