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MEMBERSHIP TERMS AND CONDITIONS FOR PERSONAL TRAINING

Read about membership terms and conditions for personal training below. As a Fitness World member, you can book a session with a personal trainer in selected clubs by using your voucher or by buying a PT Course. Personal training also includes an offer of diet plans, coaching and nutrition counselling. You can read more about personal training via vouchers and personal training via PT Course below.

PERSONAL TRAINING VIA PT COURSE

A personal training course (PT Course) covers training sessions with a personal trainer including ongoing feedback, coaching and customization of exercises and workout schedule.

There are two types of a PT Course.

1. A predefined course where an overall theme and elements of the course are defined in advance before meeting your personal trainer. The predefined course will, though, always be focused on you as an individual, which means that the content of the course can be adjusted on an ongoing basis. Please be advised that not all personal trainers offer this type of course.

2. The second type of a PT Course does not have an overall theme. In this course you will define an overall theme together with your personal trainer based on your wishes and needs (Valid from September 1st, 2018).

To make use of a PT Course, you need to purchase a PT Course containing a number of personal training sessions. The number of weekly sessions vary depending on the type of PT Course you choose. The duration of one session in a PT Course is 50 minutes. Please be advised that the period of validity for a PT Course vary depending on the type of PT Course that you choose – this means that the PT Course needs to be used before the end of the validity period.

Below you can see how a PT Course can be composed with respect to number of weeks and number of sessions as well as prices for the PT Courses. Please be advised that you can pay for a PT Course in cash or via an instalment plan through Ekspres Bank where the payment is divided and payed over the course of a selected time period. Terms and conditions for instalment plans via Ekspres Bank can be seen at the bottom of this page.

The composition of a PT Course including the total number of sessions:

The composition of a PT Course including the total number of sessions

Prices on PT Courses:

Prices on PT Courses


THE PERSONAL TRAINER, TIMING OF SESSIONS AND CANCELLATIONS

When you have purchased a PT Course you need to book your sessions via the Fitness World app. Timing of the sessions may vary and you cannot be certain to get a session on the specific time that you requested. Via the Fitness World app, it is possible to get an overview of vacant time slots, and also book your sessions as you wish. It is possible to book sessions throughout the club’s opening hours, but sessions booked to be held between 4 PM and 7 PM on weekdays will be charged a fee cf. the price list which can be viewed here.

Please be aware that no guarantee can be made on behalf of Fitness World that you will have the same personal trainer throughout the entire course, and there may be cases where a personal trainer is forced to cancel a session. In this case you will receive a notification on the individual cancellation via the e-mail address that you put down for Fitness World. You will not be compensated for any cancellations made by a personal trainer, but you can instantly book a new time slot for the session via the Fitness World app.

If you are forced to cancel a session you need to do so via the Fitness World app. The cancellation has to be made no later than 24 hours before the planned session, otherwise the session will be considered used and cannot be refunded or held at a later point in time

MODIFICATION, PAUSE AND TERMINATION OF COURSE

When you have decided on a PT Course with a personal trainer you can subsequently change the number of sessions per week. Be aware that if the number of sessions per week is adjusted, this will affect the total length of the PT Course – the period of validity of the PT Course, though, will not be adjusted accordingly, which means that all sessions must still be held before the expiration date. If sessions are not held within the period of validity, these sessions will be considered used and cannot be refunded or held at a later point in time.

A PT Course can not be put on hold. It needs to be fully carried out within the period of validity.

If you wish to terminate a PT Course you need to contact your personal trainer. If you have sessions remaining on your PT Course they will remain assigned to your membership and can be used at a later point in time within the period of validity of the PT Course. Any remaining sessions may also be transferred by request to another active member of Fitness World. If the PT Course is payed for via an instalment plan, the initial buyer will remain responsible for making the subsequent payments.

VALIDITY, RIGHT OF CANCELLATION AND REFUNDS

When buying a PT Course, you have the right to cancel the agreement within 30 days from the date of the purchase if the PT Course is unused. If sessions on the PT Course have been used, the purchase is nonrefundable. You can transfer any remaining sessions of the PT Course to another active member of Fitness World by request – to do so you must contact your personal trainer. If the purchase is made via instalment plans, you as initial buyer will remain responsible for making the subsequent payments.

The period of validity will vary depending on the type of PT Course you buy. The individual PT Courses and corresponding validity periods can be viewed in the above tables.

It is possible to extend the period of validity of a PT Course for 3 weeks against an additional fee. Prices for extending the validity period can be viewed here. Extending a PT Course will not change the original number of sessions but will only extend the period in which the sessions can be held (validity period). A PT Course can be extended as many times as you wish, but you will be charged a fee for each time you wish to do so.

PERSONAL TRAINING VIA VOUCHERS

(Terminate sales as of September 1st 2018)

To make use of personal training you need to buy a personal training voucher, where 1 clip equals 1 personal training session. The number of clips per voucher varies, and you can purchase selected vouchers via instalment plans, where the payment is divided into smaller payments and made over a predefined time period. Prices and duration of sessions (clips) as well as terms and conditions can be viewed here.

MODIFICATION, PAUSE AND CANCELLATIONS

When you have decided on a PT Course with a personal trainer, you can change the number of sessions per week as well as incorporate a pause with a 7 day notice to the trainer.

If you are forced to cancel a personal training session, you must contact our personal trainer no later than 24 hours before the planned session. If you fail to do so you will be fully charged for the session.

TERMINATION OF COURSES

If you wish to terminate a personal training course you need to personally contact your current trainer. Any remaining clips left on your voucher will remain assigned to your membership and can be used at a later point in time within the validity period applicable from the purchase date. Remaining clips for personal training can also be transferred to another active member if requested. If the voucher is bought via instalment plan you as initial buyer will remain responsible for making the subsequent payments.

VALIDITY, RIGHT OF CANCELLATION AND REFUNDS

When buying a voucher for personal training, you have the right to cancel the agreement within 30 days from the date of the purchase if the voucher is unused. If the voucher is not unused, the purchase can not be refunded. You can transfer any remaining clips to another active Fitness World member by contacting your current trainer. If the voucher is bought via an instalment plan, you as initial buyer will remain responsible for making the payments.

Vouchers for personal training are valid for 12 months from the date of purchase, and the validity period cannot be extended.

PAYMENT SOLUTIONS FOR PT COURSES AND PERSONAL TRAINING VIA VOUCHERS

You can pay for your PT Course or personal training via vouchers in our clubs, where the full payment will be made at once. Besides cash payment, Fitness World offers payment via instalment as well as a payment solution in cooperation with Ekspres Bank. You can read more about the two types of solutions below.

INSTALMENT VIA FITNESS WORLD

(Terminate sales via this solution as of January 22nd 2018)

You can pay for your voucher or PT Course via monthly instalments via your payment solution, and it is not possible to put the payment on hold. At any point in time you can contact the reception and make a one-time payment of a desired amount, which will shorten the duration of the instalment plan, but it is not possible to change the size of the monthly payments or the original duration period. If you put your membership on hold, the instalments for outstanding payments for your voucher or PT Course will remain unchanged with regards to the agreed upon instalment plan. If you terminate your Fitness World membership, the full amount of any remaining payments will be due for payment on the date of termination.

If you have a Second Payer associated with your membership, it is not possible to make use of instalment plans when buying vouchers.

PAYMENT SOLUTION VIA EKSPRES BANK

In cooperation with Ekspres Bank, Fitness World offers a financing solution for purchases of personal training vouchers or PT Courses which is entirely without additional costs for you as a member (this means no additional fees, interest, payouts etc.). Please be aware that payment via Ekspres Bank is subject to individual terms and conditions of Ekspres Bank, which will be disclosed to you by Ekspres Bank when creating the financing solution. Ekspres Bank is independently responsible for data.

The number of payments via Ekspres Bank varies from 6, 12 or 24 months. Payment per month without additional fees, interest etc. requires automatic payment via credit card and a minimum loan amount of DKK 2.300. Application for payment via Ekspres Bank must be made via a separate link which will be provided by the personal trainer after making the personal training agreement. Your NemID will be used when creating the agreement with Ekspres Bank. You have 14 days’ right of cancellation on the financing solution made via Ekspres Bank.

If you put your Fitness World membership or personal training course on hold, your separate agreement with Ekspres Bank will remain unchanged. Likewise, termination of your Fitness World membership will not affect your agreement with Ekspres Bank which will continue unchanged.

If you have a Second Payer associated with your membership, it is not possible to purchase vouchers via the Ekspres Bank solution.

Loan type: Consumer loan Total credit amount: Maturity:
1) Ekspres Bank, Fitness World, free of interest and fees DK 30.000 24 months

Collateral: There is no collateral for consumer loans.

1) Additional information on Ekspres Bank, Fitness World, free of interest and fees. Total credit amount must be between DKK 2.300 – DKK 30.000 and is chosen for maturities of 6, 12 or 24 months. Fixed borrowing rate 0%. Startup fee DKK 0. Monthly administration fee DKK 0. Monthly collection fee incl. automatic credit card payment DKK 0. Payment via automatic credit card payment is required, or else a monthly collection fee of DKK 15 (incl. Betalingsservice) / DKK 29 via payment forms will be charged.