Valid for memberships created before 15 January 2018.

The following terms are applicable for memberships at Fitness World from the 15th of January 2017.

The various memberships, prices, fees etc., which are mentioned below, can be always be found on our price site. Significant changes in prices, terms and other conditions will be announced at least one month prior to the change has effect. Apart from notifying our members on our homepage and by newsletters and service e-mails. Non-significant changes, will be announced and distributed throughout our centers via information boards and as posters.

We recommend that you sign up to our service mail, to ensure that you receive important information regarding your membership, your bookings, payments and more. You can sign up through "Mit Fitness World" ("My Fitness World") on our homepage.

1. IN GENERAL

1.1. The Sign Up

You can become a member of Fitness World by signing up online through our homepage or by signing up in person at one of our local centers. The first time you arrive at a center, you must contact a receptionist. Please remember to bring a valid picture ID as a minimum.

You are responsible to ensure that your personal information solicited upon signing up, always is up to date throughout your membership period with Fitness World. If you are unable to update your personal information online through our homepage, you can do it at your local center.

To ensure your membership is personal and cannot be misused we will take a picture of you, which will be securely saved in our system with the rest of your personal information.

You need to be at least 15 years old in order to become a member at Fitness World. If you are under 18 years old, you need to have a parent or a legal guardian with you at the sign up.

A PBS-membership is a continuous membership, which will continue until a termination of the membership is made.

1.2. Membership card and use

The first time you show up in a center you will receive a membership card. The card must always be scanned before you start your training. Depending on your membership type, the card will give you access to all centers and facilities. In selected centers, you are able to buy products and nutrition supplements with your card.

Your membership type determines whether you have free access to all Fitness World centers, facilities and group exercise classes at all hours of the day, or if there is an additional cost associated with the use of these services. Regardless of the membership type, it is not possible to use the membership in other countries besides Denmark.

A membership and membership card is personal and may not be used or given to others.

If you loose or damage your card you must inform Fitness World immediately. Upon your next training session a new card will be handed out to you ‐ please note you will be charged an additional fee.

If you forget your member card, you can still train against paying a fee.

If the membership card is abused according to the above, your membership will be charged a penalty fee of DKR 500.00

2. Primary memberships

During the sign up process you will be asked to choose a membership type. As a starting point all memberships give access to all Fitness World centers, facilities, classes etc. in all of the centers' opening hours. Please note that the following memberships mentioned below are not available in all centers. This is due to the fact that each of our centers have their own unique assortment of membership types.

It is stated below to which extent the different membership types have an additional cost associated with the use of our facilities, classes and opening hours.

2.1. 259-membership

The 259-membership gives you free access to training and classes in all of our centers throughout our opening hours.

2.2. 209-membership

The 209-membership gives you free access to training and classes in your local center throughout our opening hours. If you wish to visit other Fitness World centers, it will be associated with a cost for each visit.

2.3. 159-membership

The 159-membership gives you access to training in your local center throughout our opening hours. If you wish to attend classes or visit other centers, it will be associated with a cost for each visit/class.

2.4. 99-membership

The 99-membership gives you access to training in your local center between 21.00 in the evening and 6.00 in the morning. If you wish to visit other Fitness World centers, attend classes or train outside the above-mentioned timeframe, it will be associated with a cost for each visit/class.

Please be aware that you must sign in at the center within the above mentioned timeframe, and that you are free to stay in the center afterwards without having to pay a cost for the visit.

3. OTHER MEMBERSHIPS AND ADD-ONS

3.1. Trainings partner

The 259-mebership enables you to assign another person to your membership, a so-called 'Trainings Partner Membership'. However, this is not possible for memberships that have been signed up through a company agreement.

With a 'Trainings Partner Membership' you are under the same terms and conditions as a 259-membership (see section 2.1.) and your Fitness World access is determined accordingly.

Your training partner must check in within 30 minutes before or after the owner of the 259-membership checks in and at the same center. If these guidelines are breeched, the trainings partner will be deducted an additional fee coherent with the cost of a solo-training (see below).

As a trainings partner, you always have the option to train alone and under the same terms as the rest of our memberships. (See section 2) This also applies if the 259-membership is on pause. Solo training will always have an additional cost.

If the 259-membership is cancelled, the 'Trainings Partner Membership' will not be cancelled. Please note that the Trainings Partner Membership must be cancelled separately. If the 259-membership is cancelled, then the Trainings Partner Membership must be attached to another 259-membership.

It is free of cost to change your membership from a Trainings Partner Membership to another membership.

A maximum of two Training Partner Memberships can be attached to a 259-membership.

The Trainings Partner Membership can only be purchased in person at one of our centers.

3.2. Beauty Angel

Selected centers offer you the opportunity to buy access to the use of Beauty Angel add-on along with selected memberships. When you buy the Beauty Angel add-on, it will not change the terms and conditions mentioned in section 2.

3.3. Heat Wave

Selected centers offer you the opportunity to buy access to our Heat Wave add-on along with selected memberships. When you buy the Heat Wave add-on, it will not change the terms and conditions mentioned in section 2.

3.4. Squash

Selected centers offer you the opportunity to buy access to our Squash add-on along with selected memberships. When you buy our Squash add-on, not change the terms and conditions mentioned in section 2.

3.5. Solarium

Selected centers offer you the opportunity to buy access to our Solarium add-on along with selected memberships. When you buy our Solarium add-on, it will not change the terms and conditions mentioned in section 2.

3.6. Premium

Selected centers offer you the opportunity to buy a Premium Membership. A Premium Membership has the same terms and conditions as the 259-membership (section 2.1) and gives you unlimited access and free use of the Beauty Angel, Heat Wave, squash, solarium and In-Body scanning.

This membership can only be purchased in person at one of our centers.

3.7. Prepaid membership

A prepaid membership has the same terms and conditions as a 259-membership. (See section 2.1) The payment is concluded upon sign up of the membership and is valid throughout the specific period, which is paid for. The membership is automatically terminated when the period expires.

The membership cannot be terminated before the expiration date. Please note that the membership is not refundable. The membership can only be purchased in person at one of our centers.

3.8. ALL-IN

ALL-IN is an add-on membership, which is only available in selected centers and can be purchased in addition to all of our memberships. In some cases, the ALL-IN membership cannot be purchased if another person is listed as the payee of your membership

If you have a company paid agreement, then you must contact the person for your agreement who must accept the purchase of this add-on membership.

ALL-IN gives you the right to one of the following products per day during your training session. The product selection consists of Fitness World Protein Shakes, Fitness World Protein bars, Fitness World Kcal Fighter, Fitness World Energy, Fitness World water or a Fitness World Nutrition-one serving of protein powder. We reserve the rights to change the assortment of products, prices attached to the ALL-IN membership. We cannot guarantee that you always can get a particular product or supplement if we are out of stock or due to the lack of staff in the center.

If you have a 99, 159 or 209 membership and wish to pick up an ALL-IN product at another center than your local center, an additional cost for a check in at the given center will be charged to your monthly payment according to the terms stated in section 2.

If you have a 99-membership and wish to pick up an ALL-IN product outside of the timeframe mentioned in section 2.4 it will cost an additional cost for a check in outside the timeframe.

4. NUTRITION COUNSELING, PERSONAL TRAINING AND TRAINING PROGRAMS

At selected centers, it is possible to book an appointment with a nutritionist, personal trainer or an instructor, who can tailor a specific training program for you.

4.1. Purchase of appointments/clip/sessions

Sessions with our counsellors and trainers can be purchased as single clips or as vouchers, which are coherent to the amount of hours purchased. To view the prices and duration of individual session/clip we refer to the terms and conditions on or homepage.

Any changes to the amount of weekly sessions and potential breaks during the counseling period, can be arranged and agreed upon individually with the nutritionist or personal trainer. Changes must be notified to the nutritionist or personal trainer at least 7 days prior to taking affect.

4.2. Cancellation

Cancellations must be made at least 24 hours before the booked appointment takes place, if not the full price for the session/clip must still be paid.

4.3. Commitment and payment ‐ Personal training/nutrition counseling through PBS (not clip cards)

There are no continuous payments attached to nutrition counseling or a personal trainer. You will not be charged for your counseling or personal trainer sessions until after your appointment has taken place. The payment will be charged in addition to your monthly fee via PBS/PayEx/Adyen.

On-going personal trainer sessions and nutrition counseling can be terminated through personal contact to your personal trainer or nutrition counselor.

4.4. Commitment and payment ‐ personal training/nutritional counseling with prepaid clip card

When you buy a clip card for personal training or nutritional counseling , you can cancel your purchase within 30 days from the purchase day if the clip card is unused. If a clip from the card has been used a refund can not be made, but the remaining clips from the card can be tranferred to another active Fitness World member. Inquiries on the above must be made to the personal trainer or counselor the purchase was made by.

A clip card valid for personal training og nutritional counseling can be used in all centers and has a timeframe of 24-months to be used in. It can not be used afterwards.

4.5. Commitment and payment - personal training/nutritional counseling clip card via installment payment

The installment payments will be charged in addition to your monthly fee via PBS/PayEx/Adyen.

By installment payment, it is possible to put your membership on hold, but not possible to put the installment payments on hold.
It is possible to terminate the membership by simultaneous payment of a possible balance due.

A clip card valid for personal training or nutritional counseling can be used in all centers and has a time frame of 24-months to be used in. It can not be used afterwards.

4.6. Training Program

Cancellations of a training program/follow up appointment must be made at least 24 hours prior to the agreed upon time. If a cancellation is made later than 24 hours prior to your appointment, it is not possible to get a new appointment.

5. CLIP CARD, GIFT CERTIFICATES AND VOUCHERS

5.1. Clip card

A clip card valid for rent of shoes, squash, personal training, and nutrition counseling etc. can be used in all centers and has a time frame of 24-months to be used in. It is not possible to extend this period further. Unused clips from the clip card will not be refunded.

5.2. Gift certificates and vouchers

Gift certificates and vouchers cannot be exchanged for products, supplements or cash.

It is only possible to redeem a gift certificate/voucher on 7 days or more one time within a 365-day period. This applies across campaigns and special offers.

6. REGISTRATION AND CANCELLATION OF CLASSES

6.1. Registration and cancellation of classes.

You can book and cancel your reservations to classes on our homepage, from your mobile App or through our member computers placed in the centers.

If you are prevented from attending a class, you must to cancel your registration at least two hours before the class is scheduled to begin. (Please note that In-body screenings can be cancelled up to 24 hours before the screening was scheduled.)

When you have signed up for a class, you must sign in for the class at the center 15 minutes before the class is scheduled to begin. You must do this through our member computers in the center.

If you do not sign into the class or if you forget to sign in, you will be charged a fee, which will automatically be deducted through your monthly payment agreement or by a bill. Cash memberships will be deducted one day from their membership period.

The above also applies if you are on a waiting list to a class.

You must register, cancel and sign in to Beauty Angel, Squash, Solarium, In-body screenings and Heat Wave the same way as normal classes.

7. PAYMENT

7.1. Payment of the membership

All memberships and add-ons require that you sign up through a payment agreement with PBS/Nets or PayEx/Adyen (with the exception of what is mentioned in section 3.7.) The first payment is always paid up front. After this first payment, your monthly membership fee will be deducted through the PBS/Nets payment agreement or by PayEx/Adyen.

Your membership payment will be deducted monthly by PBS/Nets or PayEx/Adyen. Please note that the minimum amount, which can be attached to the PBS/Nets or PayEx/Adyen payment agreement, is DKR 95.00

All memberships will be charged an additional fee for each payment made through the PBS/Nets payment agreement according to the price of the fee on the website.

If a PBS/Nets payment or PayEx/Adyen agreement is invalid or cancelled, we reserve the rights to deduct a fee of DKR 39.00 for the payment.

Members between the age of 15 and 17 years old must have a parent or legal guardian as the pay holder for their membership.

7.2. Memberships attached to another payer

It is possible to sign up for membership with another person as the pay holder other than yourself. This has to be registered at your local center. To assign another pay holder to your membership, we need his or her letter of attorney to make a PBS/Nets or PayEx/Adyen payment agreement.

Apart from the monthly payments for the membership fee, the other pay holder automatically agrees to pay for any additional cost and fees attached to the membership, which can occur. This includes fees for classes, products or supplements purchased with the membership card, rent of equipment etc. These additional costs will be deducted from the same account registered and attached to the membership.

The pay holder, can maximum be a pay holder for three other people, beside their own membership.

The above does not apply for company agreements.

7.3. Payment with the membership card

Once you have signed up for a membership with Fitness World and have a valid payment account attached to your membership, it is possible to use your membership card as a payment method for a variety of extra services, products and supplements.

The membership card allows you to purchase extra services, products and supplements for a maximum of DKK 750.00 per month. (Memberships bought before the 18/7 2016 will have 400 DKK for maximum debit, until the 30/9 2016, where the amount changes to 750 DKK per. month.) Your purchased items will be deducted with your next PBS/PayEx/Adyen-payment.

The membership card can be used as a payment method in the reception or for selected machines in our centers. The membership card can be used to pay everything from rent of equipment (key hanger, Bike Fit shoes etc.) to water bottles, nutrition supplements, water etc. It is not possible to by protein supplements with your membership card.

When you purchase products with your membership card, you will ask you to verify that you are the correct owner of the card. We will kindly ask you to mention either your phone number or your email address as verification. When you purchase items for the first time, you have to register or update your phone number and email.

7.4. Missed payment

If an owed amount cannot be withdrawn from your account at the time of payment, your membership will be blocked. Once this has happened, you cannot check in at a center or purchase products with your membership card. Fitness World reserves the rights to require the amount payable, which is due through an attorney of law or a debt collection agency. Members who cease to pay the owed amount will be reported to RKI (Ribers Kredit Information).

The membership card will not be active again until the amount, which is due is paid and documentation on the payment has been shown/attached.

The membership cannot be changed or paused if there is a missing payment.

7.5. Change of membership.

It costs a fee of DKR 100.00 for existing members to downgrade their membership or to change their local center. With the exception of what is mentioned is section 3.1. It is not possible to cancel a up or downgrade.

7.6. Abuse of the membership card

If you lose your membership card and you discover it has been abused by another person (for example to purchase products with) you are still liable to pay and cover these extra fees until you have reported the loss of your membership card to Fitness World. You are not liable for any misuse or abuse, which is made with your card once you have reported the loss to Fitness World.

8. CANCELLATION

8.1. Cancellation of the membership

Cancellation of your membership with Fitness World can be done in several ways:

By contacting the staff at a center in person
You can cancel your membership through "Mit Fitness World" on our homepage
By sending a letter to Fitness World, Egegårdsvej 61, 2610 Rødovre, please mark the letter "opsigelse/cancellation"
By sending an email to our membership service

In order for the cancellation to be valid, you must state that you wish to cancel the membership, include your name, surname, date of birth and your membership number.

The cancellation is valid from the day it is received and once you have received a receipt and confirmation of the membership termination from Fitness World. Your membership's termination date will be set at the end of the given month your notification of cancellation is registered plus one month.

8.2. Arrears

Any arrears of payments will be offset in the outstanding. If you have a receivable amount on your account, the amount will be transferred within 14 businessdays. To recieve the amount, you have to state your Danish registration and account number to your local center.

8.3. Disputes and documentation

If there is any doubt concerning whether the membership is cancelled, you have the sole responsibility as a member to prove, that a valid cancellation has been sent upon the given date through receipt from the center or post office.

During the cancellation of your membership in one of our centers, you must to sign a receipt to make sure that the cancellation is correctly registered. Please make sure to save your receipt, as this is your proof that the membership has indeed been cancelled.

If a member has sent their cancellation through post or through medlemsservice@fitnessworld.dk, it is the member's own responsibility to ensure that the cancellation is confirmed by Fitness World through mail. The confirmation will be sent to the mail address, which has been registered with Fitness World upon sign up. It is the member's sole responsibility, that Fitness World at any time has the correct contact information ‐ this includes e-mail, telephone number and address.

9. PAUSE

9.1. To pause the membership

You have the opportunity to pause your membership in a given period, which means that you will not pay to be a member in the given period. When a membership is on pause, you lose all your membership privileges and access to the centers until the pause ends.

The membership can be paused for a maximum of 6 month for an additional fee. You must always specify a start and an end date for the paused period.

To pause your membership, you must contact your local center or log on to "Mit Fitness World" on our website. You need to set a start and end date for the freeze period. Maximum 6 months.

It is free of charge to prolong your pause if your pause is shorter than 6 months and does not exceed the 6 months with the prolongment.

If a pause exceeds 6 months or if the pause is a part of a campaign, you ill be charged a fee to prolong the pause.

Your membership will automatically start again when the pause period expires.

If you pause your membership in one of the centers, you have to sign a receipt as verification. Please save this receipt since it is your proof that your membership is on pause.

10. Return Policy

10.1 Return policy on memberships (per 13th of June 2014)

When you buy a membership, you have 14 days to regret your purchase from the day the membership is bought. Should you regret your purchase after the return policy's expiration but before 60 days from the initial purchase day, you will as a maximum will have to pay for one month training.

To make use of the return policy, you must to contact your local center. Once you have used the return policy you are cut off from buying a membership online, and instead you will have to contact your local center.

10.2. Return policy on ALL-IN

When you buy the ALL-IN add-on membership, you have 14 days from the date of the purchase to regret your purchase and use the return policy. If you have received any ALL-IN products within this period, we reserve the rights to deduct a day price per number of products, which has been handed out. Should you regret the purchase of the ALL-IN add-on membership, after the return policy's expiration day but within 60 days from the purchase day, the above-mentioned guidelines apply.

11. HOUSE RULES AND OTHER REGULATIONS

11.1. Breaches of the membership terms or the House rules

If the membership terms or the house rules have been breached, Fitness World can at any time stop the membership agreement with immediate effect.

Racial or condescending statements will result in immediate exclusion.

In certain cases, Fitness World can demand the member to present a medical certificate, if it states that the training can be health damaging for the member.

11.2. House Rules

The rules of the house are always to be followed. At any time you can find the applying rules at: 'Husets Regler'.

11.3. Doping

Fitness World is a member of DFHO (Dansk Fitness og Helse Organisation) and as a result this also includes membership of Anti Doping Danmark. As a member of Fitness World you can be subjected to a doping test if it is requested by representatives from Anti Doping Danmark. If you contradict to this or you have been tested positive, your membership will stop immediately.

In case of a positive doping sample all information will be given to DFHO, and will lead to exclusion of minimum two years from all fitness centers, which are connected to DFHO.

11.4. Children in the center

Children (individuals under the age of 15) may due to security issues not stay in the training areas or classrooms. They may reside in the cafe area.

You are allowed to bring your infant with you in the center in a carrier or automobile chair ‐ just remember to be considerate towards other members.

11.5. Stay in the center without a membership

If you are in a center, but not a member we reserve the right to dismiss and exclude you from Fitness World.

11.6. Private firm

It is not allowed to practice services connected to your own private firm in connection with your Fitness World membership. This could be training counseling, personal training etc.

11.7. Medical condition and injury

All of the training is on your own responsibility. A member is responsible to be in a medical condition, which allows participating in activities at Fitness World. Fitness World does not take any responsibility for personal injuries on a member due to accidents or other people's actions or lack thereof. Danish tort law is to be followed on this area.

11.8. Valuables

Fitness World recommends, that all valuables be secured in a locker during your training. Fitness World is not liable for any loss due to theft or damage on belongings.

11.9. Video recording/photo shooting

It is not permitted to use Fitness World's facilities for a location to record videos or pictures for marketing purposes without prearranging an agreement with Fitness World's marketing department.

It is not permitted to record videos or take pictures in the changing rooms at Fitness World.

It is not allowed to record videos or take pictures of other members whitout their permission.

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